30-Day Returns & Refunds Policy

1. Refund Amounts

Order Status	Requirements	Refund Amount
Before shipment	Cancel order	95% (5% processing fee)
After shipment	Cancel order Contact us to intercept shipment: 20% fee if successful, 30% if failed	70%
Undeliverable (wrong address)	Package returned undamaged	70% (10% shipping + 15% restocking + 5% processing)
Delivered - Unopened	Return within 30 days in original condition	80% (15% restocking + 5% processing) Customer pays return shipping
Undelivered/Missing	Report within 7 days	100% refund or resend
Damaged/Missing parts	Report within 7 days	Replacement parts or partial refund

2. E-Scooter Returns

Special Conditions:

• No returns for minor scratches/dirt - only major damage/malfunction
• Must be unopened, unassembled in original packaging
• Unauthorized repairs void return eligibility

3. How to Return

1. Contact service@boyueda.com with:
   • Return reason
   • Order number
   • Delivery date
   • Photos/video if quality issue
2. Wait for approval (2 business days)
3. Ship items back (if required)
4. Receive refund in 3-5 business days after we receive return

4. Damaged Items

If your item arrives damaged:

• Report within 48 hours of delivery
• Provide clear photos/video of damage
• Keep all packaging as evidence
• We cover return shipping for damaged items

Late reports cannot be processed.